tech support gripe

[jsd]

Hello...am having an issue with Photokit not accepting registration data. Far as I know I have jumpred through all the hoops:

Date: Tue, 10 May 2005 21:25:36 -0400 (EDT)
From: Jordan S. Dill <jsd@sover.net>
To: Tech Support <tech_support@pixelgenius.com>
Subject: Re: no acceptance in photokit

...can someone on the Pixel end check the mail thread and assist?

...Jordan

[Jeff Schewe]

Have you filled in all of the required information in the contact form under the Customer Support (http://www.pixelgenius.com/support.html) section of the PG web site? The contact form is the only sure way of getting your issue in front of Tech Support.

[jsd]

Have you filled in all of the required information in the contact form under the Customer Support (http://www.pixelgenius.com/support.html) section of the PG web site? The contact form is the only sure way of getting your issue in front of Tech Support.

Hi Jeff...I think the following means I should have their attention, no?:

Date: 11 May 2005 01:25:54 -0000
From: Pixel Genius Tech Support <support@pixelgenius.com>
Reply-To: do-not-reply@pixelgenius.com
To: jsd@sover.net
Subject: RE: Pixel Genius Tech Support

Thank you for sending email to support@pixelgenius.com
Please do not reply to this e-mail. This is an automated response message.
A copy of your message has been forwarded to Tech Support.

...Jordan

[Jeff Schewe]

No. . .if you want immediate attention, you must use the contact form, that's what it's there for with all the required fields filled out.

[jsd]

Thank you Jeff...following your advice did the trick.

...Jordqan