CC & CT Sets missing

[Jeff Schewe]

Folks,

We have several reports from users that sometimes, the CC and/or CT PhotoKit Color Sets go missing. Meaing you go to select the set, and it's not there!

We had an issue earlier in development but thought we had this fixed and our beta testers didn't report this. So far, we've been unable to reproduce this until today when I was jammin' to get some images processed and off to a magazine.

So, we know it can happen-now we're gonna try to figure out what's causing it and how to fix it.

If you experience this problem, it would be useful to know what version of Photoshop you are using and what your OS & version is.

I'm going to make this thread sticky but you can post to it.

[Gene DeLallo]

Folks,

We have several reports from users that sometimes, the CC and/or CT PhotoKit Color Sets go missing. Meaing you go to select the set, and it's not there!

We had an issue earlier in development but thought we had this fixed and our beta testers didn't report this. So far, we've been unable to reproduce this until today when I was jammin' to get some images processed and off to a magazine.

So, we know it can happen-now we're gonna try to figure out what's causing it and how to fix it.

If you experience this problem, it would be useful to know what version of Photoshop you are using and what your OS & version is.

I'm going to make this thread sticky but you can post to it.
I have a Mac G4 OS10.3.5 and Photoshop CS.

[bobp]

mac OS 10.3.6 photoshop CS used cc correction on a test print and went to adsd it to my final files and the CC correction choice had vanished!!

and I liked the correction too!

what's with that?

[bobp]

mac OS 10.3.6 photoshop CS used cc correction on a test print and went to adsd it to my final files and the CC correction choice had vanished!!

and I liked the correction too!

what's with that?

after rebooting PS CS I got the CC + CT options back and they work OK

in adobe 1998

[Bruce Fraser]

We're working on it...

(It's not something we want to happen—it is, in fact, a bug.)

We hope to squash it soon. The fact that it only seems to happen with Adobe RGB gives us a good idea where the problem lies.

[bobp]

We're working on it...

(It's not something we want to happen—it is, in fact, a bug.)

We hope to squash it soon. The fact that it only seems to happen with Adobe RGB gives us a good idea where the problem lies.
it always comes back all there when I re open PS CS

[Vespaboy]

Hi Jeff,

This issue seems to happen only when dealing with 8 bit images. And perhaps only after a 16 bit has been reduced to 8 bit. I've encountered this pretty often and saw it before the release (but only just...and while we were having growing pains with this forum<G>).

Mac,OS 10.3, PSCS

Chuck Pefley

Folks,

We have several reports from users that sometimes, the CC and/or CT PhotoKit Color Sets go missing. Meaing you go to select the set, and it's not there!

If you experience this problem, it would be useful to know what version of Photoshop you are using and what your OS & version is.

I'm going to make this thread sticky but you can post to it.

[Vespaboy]

Hi Jeff,

This issue seems to happen only when dealing with 8 bit images. And perhaps only after a 16 bit has been reduced to 8 bit. I've encountered this pretty often and saw it before the release (but only just...and while we were having growing pains with this forum<G>).

Mac,OS 10.3, PSCS

Chuck Pefley
Jeff, I've just verified the 8 bit theory. Moving in the history back into 16 bit restores the CC & CT actions.

Chuck

[Mike Skurski]

Jeff, I've just verified the 8 bit theory. Moving in the history back into 16 bit restores the CC & CT actions.

Chuck
Thanks for the updated information.

[Vespaboy]

Yet another reason to do ALL corrections in 16bit. Jeff probably designed this bug on purpose.

(humor intended)
Chuck Pefley

[jimmy.guze]

hello
got same problem here, but it also occurs on 16 bit psd files and out of the camera 8 bit jpeg files
and the showing of cc/ct or one of both only is totally at random
osx 10.3.6 / pscs / adobe rgb 1998
jimmy

[Mike Skurski]

hello
got same problem here, but it also occurs on 16 bit psd files and out of the camera 8 bit jpeg files
and the showing of cc/ct or one of both only is totally at random
osx 10.3.6 / pscs / adobe rgb 1998
jimmy
Thanks for the additional information. We are working on a fix.

[Jeff Schewe]

We have uploaded an update to PhotoKit Color that fixes the issue of disappearing CC & CT Sets.

The update, which available at the PhotoKit Color Info Page (http://pixelgenius.com/color/info.html) is suggested for all users of PhotoKit Color.

Thanks for helping us find and fix this bug!